Nursing home care delivered with
Compassion, Dignity and Respect
Dockt Healthcare provides person-centred health care with compassion,
dignity, and respect. Our clear focus is ‘To Enhance the Quality of Life for Older
People’.
This is The Dockt Way
Championing Quality of Life for Our Residents
We Listen. We Care.
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People First
Residents are at the centre of everything we do in Dockt Healthcare and residents and their families are at the centre of care planning. It is important to every member of our organisation that families are reassured and confident that their loved ones are receiving the very best of care. We want to help.
A Caring Culture
Led by our hearts – our team of skilled professionals, from Directors of Care, nurses and carers to catering and housekeeping are all characterised by the qualities of empathy, compassion, kindness, patience and understanding. We promote a culture of friendship and companionship in all our homes. We Listen. We Care.
Health & Wellbeing
Our care follows critical and clinical best practice, focussing on managing and improving long term medical condition, pain levels, mobility and maximising independence of our residents. We at all times respect the wishes of the person and very importantly, go at the pace our residents want to go at.
The Lived Experience
We are dedicated to involving residents in daily activities and therapies – cognitively stimulating, multi-sensory, physical therapy and social care – that help them feel valued, provide them with a sense of purpose and give them a sense of belonging. ‘Life Goes On’…with every comfort of home.
Person-Centred Care
Individualised Care Plans
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Our highly trained and experienced care teams are dedicated to maintaining the highest possible standard of living for our older residents. We support the humanity of each resident by actively valuing their life experiences and interests.
SAFE:
Providing an environment that is safe for our residents.
CARE:
Ensuring our residents receive the highest quality of care.
RESPECT:
Fostering a caring culture where residents and their families are listened to, understood, valued and treated with compassion, respect and dignity.
ACTIVE LIVING:
We encourage our residents to undertake social activities and therapies to maximise their independence. We strive to ensure all our residents are happy and content.
A Caring Culture
Quality of care is a strong
complement to quality of
life
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Achieving a person-centred focus in everything we do requires an
open and transparent caring culture, strong leadership and teamwork
throughout our organisation.
In our organisation developing a caring culture is the cornerstone of what
our nursing homes are all about.
Care teams and home staff are engaged in meeting individual resident
needs and prioritising resident dignity. We instill passion for quality care and
compassion among staff at every level of our organisation.
With dedication and focus, a positive culture has been fostered in our
homes – a culture where our nursing homes stand out among others, are a
pleasure to work in, and happy homes for our residents.
Our Directors of Nursing and home administrators are strong and consistent advocates of our caring culture. They are role models that exemplify caring at all times and are pivotal in ensuring that ‘our residents are at the centre of our universe’.
Role models are found at all levels of our dynamic facilities, from nurses and healthcare assistants to housekeeping and catering.
The central Support Office ensures that the resources, standards, regulations and best practice are developed to support the Director of Nursing in each home. Our valued personnel are treated in an open, honest, fair and respectful way – they are constantly challenged to perform to the best of their ability.
Our priority is to ensure continuous improvement in quality of nursing home care as we continue to build a successful and sustainable care community.
Enhancing the quality of life for older people